i am amazed-this company replaced a part with no hassle -free of charge!
I have used their Roundup sprayer for the last seven years. It performed as advertised. Finally it started to leak air. The gasket had worn down. I called Fountainhead Group and after a short talk to their Customer Service, they had a new gasket on it's way at no cost to me. What Fantastic Customer Service! That's not all. When the package arrived, not only was the seal enclose, but also the rubber valve that installs on the bottom of the pump. And like the TV Ads say, not just one set, but they also sent me a backup set. No wonder I rated them at 5 Stars...Product & Customer Service.
Husband worked here for years. Now does odd jobs for them
GREAT WARRANTY FAST DELIVERY! APPRECIATED TO WORK WITH YOU!
I tried to call customer support but no matter which extension I dialed I was told how important my call was, to leave voice mail and then was immediately disconnected before I could leave a message. All their phone numbers go to the same crappy voice menu. I doubt anyone ever answers the phone there or makes call backs since the caller is disconnected before a message can be left. More like customer no-service.
Fountainhead Group is a US Home Goods Store based in New York Mills, New York. Fountainhead Group is located at 23 Garden St, New York Mills, NY 13417, USA.
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